Customer Care
KEEP YOUR WINDOWS & DOORS LOOKING AND PERFORMING THEIR BEST

We don’t just install high-quality windows and doors – we want them to stand the test of time.

With a little regular care and maintenance, your products will continue to look great and perform exactly as they should for years to come.

GENERAL CLEANING GUIDE

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Frames (uPVC and Aluminium)

Your window and door frames are designed to be durable and low maintenance, but regular cleaning will keep them looking as good as new. A simple routine helps prevent the build-up of dirt and environmental residue, preserving both appearance and longevity.

  • Clean every 3–4 months using warm soapy water and a soft cloth
  • Avoid abrasive cleaners or harsh chemicals
  • Dry with a clean cloth for a streak-free finish

Glass

Clean, clear glass makes a huge difference to the overall look of your home, allowing natural light to shine through. With the right care, you can maintain a streak-free finish and keep your windows looking crisp and spotless all year round.

  • Use a standard glass cleaner or warm soapy water
  • Wipe with a lint-free cloth or squeegee
  • Avoid cleaning glass in direct sunlight to prevent streaks and smearing

Hardware & Moving Parts

Handles, hinges, and locks are essential to the smooth operation of your windows and doors. A small amount of regular maintenance will keep everything functioning effortlessly and help prevent wear over time.

  • Lightly oil hinges, locks, and handles every 6 months
  • Check for any stiffness or resistance when opening/closing
  • Keep tracks on sliding doors and bi-folds clean and free from debris

Seals & Gaskets

Seals play a vital role in keeping your home warm, dry, and energy efficient. Keeping them clean and in good condition ensures your windows and doors continue to perform at their best, whatever the weather.

  • Wipe down seals with a damp cloth to remove dirt
  • Check occasionally for wear or damage
  • Keeping seals clean helps maintain insulation and weatherproofing
Our Guarantees
REASSURANCE BUILT IN

Every window and door we supply and install is backed by comprehensive guarantees.

We’re FENSA registered, meaning all work complies with UK Building Regulations, and all installations include insurance-backed protection.

  • 10-year workmanship guarantee – reflecting our commitment to precision and quality.
  • 5–25 year product guarantees – covering double glazing, uPVC frames, door panels, and composite door colours.
  • Hardware guarantees – ensuring handles, hinges, and locking mechanisms perform reliably.

With our guarantees, you can enjoy your home improvements with confidence and peace of mind, knowing that your investment is fully protected

Frequently Asked Questions

For best results, we recommend cleaning your windows and doors every 3–4 months to prevent dirt build-up and keep them looking their best.

For best results, we recommend cleaning your windows and doors every 3–4 months to prevent dirt build-up and keep them looking their best.

For best results, we recommend cleaning your windows and doors every 3–4 months to prevent dirt build-up and keep them looking their best.

For best results, we recommend cleaning your windows and doors every 3–4 months to prevent dirt build-up and keep them looking their best.

For best results, we recommend cleaning your windows and doors every 3–4 months to prevent dirt build-up and keep them looking their best.

For best results, we recommend cleaning your windows and doors every 3–4 months to prevent dirt build-up and keep them looking their best.

For best results, we recommend cleaning your windows and doors every 3–4 months to prevent dirt build-up and keep them looking their best.

For best results, we recommend cleaning your windows and doors every 3–4 months to prevent dirt build-up and keep them looking their best.

Need Help or Have a Question?

If you have any concerns about your installation or need advice, our team of experts are always happy to help.

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